> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bono.network/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Arbiter

## General Questions

<AccordionGroup>
  <Accordion title="What is Arbiter?">
    Arbiter is an AI-powered legal platform that combines document analysis, contract drafting, and legal research. It helps lawyers and legal professionals work more efficiently by using AI to analyze contracts, draft documents, and research legal questions.
  </Accordion>

  <Accordion title="Who is Arbiter designed for?">
    Arbiter is designed for:

    * Law firms (solo practitioners to large firms)
    * Corporate legal departments
    * Contract managers and procurement teams
    * Legal operations professionals
    * Anyone who regularly works with legal documents
  </Accordion>

  <Accordion title="Is Arbiter secure?">
    Yes. Arbiter implements enterprise-grade security:

    * SOC 2 Type II compliance (pending)
    * AES-256 encryption for data at rest
    * TLS encryption for data in transit
    * Role-based access controls
    * Audit logging for all actions

    Visit our [Trust Center](https://trust.bono.network) for detailed security information.
  </Accordion>

  <Accordion title="Does Arbiter store my documents?">
    Yes, documents are stored securely in Arbiter's cloud infrastructure. This enables:

    * Multi-device access
    * Version history
    * Team collaboration
    * Analysis results preservation

    Documents are encrypted and isolated per user/organization.
  </Accordion>
</AccordionGroup>

## Tokens & Billing

<AccordionGroup>
  <Accordion title="What are tokens?">
    Tokens are the unit of measure for AI operations in Arbiter. Each token costs approximately \$0.02. Different actions consume different amounts:

    * Document upload: 1-5 tokens per document
    * Document analysis: 10-50 tokens per document
    * AI chat: 10-30 tokens per response
    * Document drafting: 20-300 tokens per document
    * Workflows: 20-100 tokens per workflow

    Token costs are always shown before actions run.
  </Accordion>

  <Accordion title="Do tokens roll over?">
    Yes, unused tokens roll over for up to 3 months. After 3 months, the oldest unused tokens expire.
  </Accordion>

  <Accordion title="Can I buy more tokens?">
    Yes. You can:

    * Purchase additional token packs (one-time)
    * Add seats to your organization (increases monthly allocation)
    * Upgrade your subscription plan
  </Accordion>

  <Accordion title="How is billing handled for organizations?">
    Organizations use seat-based billing:

    * Each seat costs a monthly or annual fee
    * Each seat adds to the shared token pool
    * All members draw from the shared pool
    * Admins can track per-member usage
  </Accordion>
</AccordionGroup>

## Documents & Analysis

<AccordionGroup>
  <Accordion title="What file types can I upload?">
    Arbiter supports:

    * **PDF** - Both text-based and scanned (with OCR)
    * **DOCX** - Microsoft Word documents
    * **DOC** - Legacy Word documents
    * **TXT** - Plain text files
    * **RTF** - Rich text format
    * **Images** - PNG, JPG, etc. (with OCR)
  </Accordion>

  <Accordion title="Is there a page limit for documents?">
    There's no hard limit, but we recommend:

    * **Any length:** Arbiter handles documents of any size
    * **Supported:** Up to 200+ pages
    * **Large documents:** May require extended processing time

    For very large document sets, consider using Matter Mode.
  </Accordion>

  <Accordion title="How accurate is the document analysis?">
    Arbiter uses state-of-the-art AI models for analysis. While highly accurate, AI analysis should supplement (not replace) human legal review. Always verify critical findings, especially for:

    * Specific numerical values
    * Party names and dates
    * Critical legal provisions
  </Accordion>

  <Accordion title="Can I analyze documents in languages other than English?">
    Yes, Arbiter supports multiple languages. The AI can analyze contracts in:

    * Spanish
    * French
    * German
    * Portuguese
    * And many others

    Quality is highest for English, with strong support for major European languages.
  </Accordion>
</AccordionGroup>

## AI Research

<AccordionGroup>
  <Accordion title="What's the difference between Standard, Deliberation, and Grand Deliberation?">
    * **Standard:** Single AI model, fast responses, standard cost
    * **Deliberation:** Three AI models in parallel, multiple perspectives, 2x cost
    * **Grand Deliberation:** Premium models with extended reasoning, maximum depth, 3x cost

    Use Standard for everyday questions, Deliberation for complex analysis, Grand for critical decisions.
  </Accordion>

  <Accordion title="What is GitLaw?">
    GitLaw is Arbiter's legal research engine that searches the internet for current case law, statutes, regulations, and legal commentary. It provides real-time research with verified citations.
  </Accordion>

  <Accordion title="Is the AI's legal research reliable?">
    GitLaw provides high-quality legal research, but like all AI tools:

    * Verify citations before relying on them in filings
    * Use as a starting point for deeper research
    * Cross-reference with official legal databases for critical matters

    GitLaw includes confidence indicators to help you assess reliability.
  </Accordion>

  <Accordion title="Can I use my own documents as context for research?">
    Yes! You can attach documents to research chats. The AI will consider those documents when answering your questions. This is perfect for asking questions about specific contracts or getting analysis tailored to your documents.
  </Accordion>
</AccordionGroup>

## Matter Mode

<AccordionGroup>
  <Accordion title="What is a Matter?">
    A Matter is a collection of related documents grouped together for cross-document analysis. Examples:

    * All documents in an M\&A deal
    * Pleadings and discovery in a litigation case
    * A client's contract portfolio

    Matters enable AI workflows that analyze across all documents simultaneously.
  </Accordion>

  <Accordion title="How many documents can I add to a Matter?">
    You can add up to 100 documents per Matter. For larger collections, consider:

    * Creating multiple related Matters
    * Organizing by document type or phase
    * Focusing on the most critical documents
  </Accordion>

  <Accordion title="What are workflows?">
    Workflows are pre-built AI analysis tasks designed for specific legal work:

    * **Master Timeline:** Build chronology from all documents
    * **Contradiction Finder:** Identify conflicting statements
    * **Closing Checklist:** Generate deal closing checklist
    * And 21 more specialized workflows

    Each workflow analyzes all documents in the Matter together.
  </Accordion>
</AccordionGroup>

## Teams & Collaboration

<AccordionGroup>
  <Accordion title="How do I invite team members?">
    1. Go to Organization Settings
    2. Navigate to Members tab
    3. Click "Invite Members"
    4. Enter email addresses
    5. Invitations are sent immediately

    Note: You need available seats to invite new members.
  </Accordion>

  <Accordion title="Are documents private by default?">
    Yes. All documents you create are private until you explicitly share them. You can share:

    * With specific team members
    * With your entire organization

    Shared documents remain under your ownership.
  </Accordion>

  <Accordion title="Can team members see my research chats?">
    No. Research chats are private by default. There's currently no chat sharing feature, though you can export and share chat transcripts manually.
  </Accordion>

  <Accordion title="What roles are available?">
    * **Owner:** Full control including billing
    * **Admin:** Member management, settings
    * **Member:** Standard access to shared resources

    Only Owners can modify billing and subscription.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="What browsers are supported?">
    Arbiter works best on modern browsers:

    * Chrome (recommended)
    * Firefox
    * Safari
    * Edge

    We recommend keeping your browser updated for best performance.
  </Accordion>

  <Accordion title="Is there a mobile app?">
    Not currently. Arbiter is a web application optimized for desktop use. The interface is responsive and works on tablets, but the full feature set is best experienced on desktop.
  </Accordion>

  <Accordion title="Is there an API?">
    Yes, the Partner API is available for integration. It currently supports document analysis with webhook notifications. API access requires approval. [Schedule a call](https://calendly.com/bono-info/api) or email [info@bono.network](mailto:info@bono.network) to request access.
  </Accordion>

  <Accordion title="Does Arbiter work offline?">
    No. Arbiter requires an internet connection for all AI features, document storage, and collaboration.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I get help?">
    Several options:

    * **Support Portal:** [arbiter.bono.network/support](https://arbiter.bono.network/support)
    * **Documentation:** You're reading it!
    * **Video Tutorials:** See our [tutorial library](/guides/video-tutorials)
    * **In-app help:** Click the help icon in the app
  </Accordion>

  <Accordion title="What are your support hours?">
    Email support is available during business hours (US Eastern time). Premium support options with faster response times are available for Teams and Enterprise plans.
  </Accordion>

  <Accordion title="How do I report a bug?">
    Use the support portal to report bugs. Please include:

    * What you were trying to do
    * What happened instead
    * Browser and operating system
    * Screenshots if helpful
  </Accordion>

  <Accordion title="Can I request a feature?">
    Yes! We love feature requests. Submit them through the support portal. We prioritize features based on user demand.
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<Card title="Contact Support" icon="headset" href="https://arbiter.bono.network/support">
  Our support team is happy to help with any questions not covered here.
</Card>