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General Questions

Arbiter is an AI-powered legal platform that combines document analysis, contract drafting, and legal research. It helps lawyers and legal professionals work more efficiently by using AI to analyze contracts, draft documents, and research legal questions.
Arbiter is designed for:
  • Law firms (solo practitioners to large firms)
  • Corporate legal departments
  • Contract managers and procurement teams
  • Legal operations professionals
  • Anyone who regularly works with legal documents
Yes. Arbiter implements enterprise-grade security:
  • SOC 2 Type II compliance (pending)
  • AES-256 encryption for data at rest
  • TLS encryption for data in transit
  • Role-based access controls
  • Audit logging for all actions
Visit our Trust Center for detailed security information.
Yes, documents are stored securely in Arbiter’s cloud infrastructure. This enables:
  • Multi-device access
  • Version history
  • Team collaboration
  • Analysis results preservation
Documents are encrypted and isolated per user/organization.

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Tokens & Billing

Tokens are the unit of measure for AI operations in Arbiter. Each token costs approximately $0.02. Different actions consume different amounts:
  • Document upload: 1-5 tokens per document
  • Document analysis: 10-50 tokens per document
  • AI chat: 10-30 tokens per response
  • Document drafting: 20-300 tokens per document
  • Workflows: 20-100 tokens per workflow
Token costs are always shown before actions run.
Yes, unused tokens roll over for up to 3 months. After 3 months, the oldest unused tokens expire.
Yes. You can:
  • Purchase additional token packs (one-time)
  • Add seats to your organization (increases monthly allocation)
  • Upgrade your subscription plan
Organizations use seat-based billing:
  • Each seat costs a monthly or annual fee
  • Each seat adds to the shared token pool
  • All members draw from the shared pool
  • Admins can track per-member usage

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Documents & Analysis

Arbiter supports:
  • PDF - Both text-based and scanned (with OCR)
  • DOCX - Microsoft Word documents
  • DOC - Legacy Word documents
  • TXT - Plain text files
  • RTF - Rich text format
  • Images - PNG, JPG, etc. (with OCR)
There’s no hard limit, but we recommend:
  • Any length: Arbiter handles documents of any size
  • Supported: Up to 200+ pages
  • Large documents: May require extended processing time
For very large document sets, consider using Matter Mode.
Arbiter uses state-of-the-art AI models for analysis. While highly accurate, AI analysis should supplement (not replace) human legal review. Always verify critical findings, especially for:
  • Specific numerical values
  • Party names and dates
  • Critical legal provisions
Yes, Arbiter supports multiple languages. The AI can analyze contracts in:
  • Spanish
  • French
  • German
  • Portuguese
  • And many others
Quality is highest for English, with strong support for major European languages.

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AI Research

  • Standard: Single AI model, fast responses, standard cost
  • Deliberation: Three AI models in parallel, multiple perspectives, 2x cost
  • Grand Deliberation: Premium models with extended reasoning, maximum depth, 3x cost
Use Standard for everyday questions, Deliberation for complex analysis, Grand for critical decisions.
GitLaw is Arbiter’s legal research engine that searches the internet for current case law, statutes, regulations, and legal commentary. It provides real-time research with verified citations.
Yes! You can attach documents to research chats. The AI will consider those documents when answering your questions. This is perfect for asking questions about specific contracts or getting analysis tailored to your documents.

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Matter Mode

A Matter is a collection of related documents grouped together for cross-document analysis. Examples:
  • All documents in an M&A deal
  • Pleadings and discovery in a litigation case
  • A client’s contract portfolio
Matters enable AI workflows that analyze across all documents simultaneously.
You can add up to 100 documents per Matter. For larger collections, consider:
  • Creating multiple related Matters
  • Organizing by document type or phase
  • Focusing on the most critical documents
Workflows are pre-built AI analysis tasks designed for specific legal work:
  • Master Timeline: Build chronology from all documents
  • Contradiction Finder: Identify conflicting statements
  • Closing Checklist: Generate deal closing checklist
  • And 21 more specialized workflows
Each workflow analyzes all documents in the Matter together.

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Teams & Collaboration

  1. Go to Organization Settings
  2. Navigate to Members tab
  3. Click “Invite Members”
  4. Enter email addresses
  5. Invitations are sent immediately
Note: You need available seats to invite new members.
Yes. All documents you create are private until you explicitly share them. You can share:
  • With specific team members
  • With your entire organization
Shared documents remain under your ownership.
No. Research chats are private by default. There’s currently no chat sharing feature, though you can export and share chat transcripts manually.
  • Owner: Full control including billing
  • Admin: Member management, settings
  • Member: Standard access to shared resources
Only Owners can modify billing and subscription.

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Technical Questions

Arbiter works best on modern browsers:
  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge
We recommend keeping your browser updated for best performance.
Not currently. Arbiter is a web application optimized for desktop use. The interface is responsive and works on tablets, but the full feature set is best experienced on desktop.
Yes, the Partner API is available for integration. It currently supports document analysis with webhook notifications. API access requires approval. Schedule a call or email [email protected] to request access.
No. Arbiter requires an internet connection for all AI features, document storage, and collaboration.

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Support

Several options:
Email support is available during business hours (US Eastern time). Premium support options with faster response times are available for Teams and Enterprise plans.
Use the support portal to report bugs. Please include:
  • What you were trying to do
  • What happened instead
  • Browser and operating system
  • Screenshots if helpful
Yes! We love feature requests. Submit them through the support portal. We prioritize features based on user demand.

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Still Have Questions?

Contact Support

Our support team is happy to help with any questions not covered here.